The power of transitioning to the cloud

Enhance the customer experience

With remote employees now an integral part of your customer service team, you no longer need to maintain a physical call center. Now’s the time to transition to a cloud-based Contact Center Solution (CCAAS). As the cloud allows you to better serve today’s Omni-channel consumers, you improve customer satisfaction, cut operating costs, and boost brand loyalty. Partner with Agnostic to make an easy and successful shift to a cloud-based contact center.

Choose Agnostic for Your Contact Center

Vendor selection

As objective consultants, we will guide you to the right cloud Contact Center solution based on your budget and specific business requirements. With our deep knowledge of the market, we can lead the vendor selection process and assure proper implementation and integration.

Deep industry experience

We’ve consulted with dozens of organizations to implement cloud-based Contact Center Solutions of all sizes. We will help you design the right mix of self service and agent interaction, allowing for a smooth transition from you legacy, premise-based platform.

Ongoing support

We remain with you long after the Contact Center implementation. As your ongoing consultants, we will manage your vendor relationships and continually educate you on industry trends that may affect your Contact Center.

Why a Cloud-Based Contact Center?

Boost agent retention

The cloud gives your agents the tools to be as efficient as possible. Cloud technology streamlines customer service processes, eliminating frustration and improving overall job satisfaction. Accordingly, you retain employees and don’t have to incur the costs associated with hiring and training new agents.

Improve customer satisfaction

Engage customers wherever they are, across all popular platforms. As you successfully resolve customer issues, you can increase sales and enhance long-term brand loyalty.

Ease of management

Conveniently track all employee activity including transcribing calls, recording calls, and sentiment analysis.