Insight, advice and analysis

The pandemic ignited the remote work revolution, providing office employees with new levels of flexibility in their schedules. But with that flexibility came scrutiny from management: How much are they really working? Thus the growing trend of companies implementing software than monitors keystrokes and mouse movement to track worker productivity. Typically those being monitored sit in marketing, finance, sales, operations, and other key departments. Interestingly, the folks responsible for installing and maintaining the monitoring systems…  MORE

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When you work in the telecommunications and technology industry for over two decades (like we have), you can forget that what you do impacts essentially every part of society. For example, we’re responsible for a large amount of energy use and carbon emissions. But with that awareness, we can take action when it comes to sustainability and the increasing drive for a net zero future. Indeed, the telecommunications industry is critical for promoting a sustainable…  MORE

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If IT professionals wanted an easy job, they would’ve chosen another career. The people we collaborate with love their work because it’s challenging and rewarding. They enjoy solving technical and business problems, and that often requires long days, long nights, and multiple deliveries of meals and coffee. No problem. All the hard work is worth it, both for personal satisfaction and career development. But lately IT professionals have been tired – extremely tired. That’s part…  MORE

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The COVID 19 pandemic changed society in ways we couldn’t have expected. We have new hobbies, we spend more time with our families, we order take-out more often, and millions of us now work from home. “The Great Resignation” also caught us off-guard. That’s when thousands and thousands of people walked away from their jobs, leaving employers scrambling to find replacements – and often failing at the task. Now retail, hospitality, and transportation companies –…  MORE

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Not so long ago, environmental legislation and pressure from activists forced the business community to be more sustainable in their operations. But companies no longer have to be pushed to do the right thing. Whether it’s due to genuine environmental concerns or simply to create positive public perception, enterprises are now proactively contributing to making a cleaner planet for everyone. Much of these efforts come from the IT department, who are part of the organization’s…  MORE

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Americans may be divided politically and culturally, but there’s one area where we can find 100% agreement. We all love convenience. From the TV dinner in the 1950s to self-checkout at supermarkets today, we’re always looking to get what we want quicker and easier. We treasure our leisure time and want as much of it as possible. Drone delivery has promised to provide even more convenience. In a recent survey of over 1,000 consumers, nearly…  MORE

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If you’re a CIO or CTO these days, “relaxing” is not part of your job description. You must constantly enhance your technical strategy in order for the enterprise to keep up and get ahead. Deliver and develop faster. Become more agile. Improve the customer experience. The quest to be better never stops. This is why organizations continually adopt new technologies, or swap out one for another. And while you may enjoy how those new tools…  MORE

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When you see the word “robotic”, you’re likely to imagine something out of a science fiction movie. Or maybe you’ll picture a modern-day assembly line. But Robotic Process Automation (RPA) has nothing to do with those assumptions. RPA is an application of technology that frees up employees to focus on higher priorities by eliminating tedious, often repetitive tasks. This is important for today’s CIOs, who are increasingly seeking ways for technology to positively impact the…  MORE

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