Slide

Insight,
advice and
analysis

Insight, advice and analysis

I remember when I first saw a drone hovering in the sky above my house. What I initially thought was a small alien craft spying on me turned out to be my neighbor simply having some fun with his new toy. This was 10 years ago, when drones were a novelty. But now these unmanned aerial vehicles are commonplace. Drones are used for military operations, farming, oil and gas exploration, filmmaking, construction, disaster relief, and…  MORE

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In 1983, much of the world was introduced to the idea of computer hacking via the film War Games. I clearly recall being enthralled with the tale of high school kid David Lightman (played by a very young Matthew Broderick), who almost starts a nuclear war with his computer hacking skills. At the time, the story felt like science fiction – there’s no way that could actually happen. But with a world now connected by…  MORE

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In the business world, and especially with the technology sector, terminology seems to change as fast as your Twitter feed. Even for the savviest of us, it’s often hard to keep up with the latest acronyms and industry lingo. Take “call centers”. This category has been around for years, but now it’s morphed into “contact centers.” But as it turns out, one term is not synonymous with the other. There’s a difference. Contact centers have…  MORE

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The term “cloud computing” was first coined in the mid-1990s. Now cloud computing is a pillar of the modern business landscape. In 2018, enterprises spent an average of $3.5 million on cloud apps, platforms, and services. Today, IT departments allocate more than 30% their budgets to cloud computing, and nearly 80% of enterprises have a portion of their enterprise computing infrastructure in the cloud. All of that activity in the could needs to be monitored….  MORE

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If you haven’t met your daily requirement of learning exactly what a new acronym means, here’s one for you: OTT, which stands for Over-the-top media services. Wikipedia provides a clear definition: “An over-the-top (OTT) media service is a streaming media service offered directly to viewers via the Internet. OTT bypasses cable, broadcast, and satellite television platforms, the companies that traditionally act as a controller or distributor of such content.” All which is a complicated way…  MORE

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They say that whatever happens in Las Vegas stays in Las Vegas. But no matter what one experiences in America’s gambling capitol, today’s technology will soon create memories much different than in years past. At least, the memories of when people go to casinos. That’s because casinos have to adjust their business model to adapt to new clientele. Slot machines, for example, have long been a driver of a high profit margin (as much as…  MORE

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Five months into the COVID-19 pandemic, I think it’s safe to say that most of us have adjusted to spending the majority of our time at home. We cook more. We read more. We’re not as restless as we were during the first weeks of the lockdown. We’re using telemedicine to communicate with our doctors. Video meetings – with colleagues, family members and friends – have transformed from novelty to the norm. Outside of our…  MORE

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By now, we’re all familiar with how the Covid-19 pandemic has disrupted business as usual. Closed offices, remote workers, distribution cycles out of whack, massive lay-offs, and an unclear future. In short, we’ve seen a break in business continuity. That term – business continuity – is rarely brought up, but it’s a fitting linguistic lens through which to view the state of industry. Business continuity means maintaining critical business functions during any crisis, be it…  MORE

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