Insight, advice and analysis

Unless you’ve been living deep in the Amazon jungle, you know how the world is now more connected than at any time in history. Technical advances, data sharing, and the massive digital transformation of corporations has sped up communication and created seamless connections between millions of people. But as much as we reap the advantages of this new order, we also have to contend with the negative ramifications on cyber security. Because wherever there’s sensitive…  MORE

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Although digital transformation (DT) is now a common pursuit of organizations across industries, there are still many – and often conflicting – perceptions and definitions of this method to reimagine how companies do business. No matter how you view DT, at the root it’s how enterprises are adapting to 21st century requirements by deploying an array of digital technologies. And although 97% of CIOs are currently leading digital transformations, their priorities may differ. In that…  MORE

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Cloud computing has become a common data storage method for organizations of all sizes, around the globe. But despite its popularity, the cloud computing concept, for some, still creates uncertainty and fear. One major concern is around security; specifically, that by using the public cloud, data could be essentially mixed in with the data of other individuals and businesses that share the same cloud. This is why we’ve seen growing interest in, and adoption of,…  MORE

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  It happened to the airplane, the telephone and the internet: All were once new, daring ideas that one day became as common as breakfast. Today, there’s no shortage of newer technologies that are on the verge of going mainstream themselves in 2020. Here are some of them: AI outsourcing grows As enterprises are discovering, Artificial Intelligence (AI) isn’t just for improving internal operations. AI also enhances the customer experience because it streamlines business processes….  MORE

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Humans and machines have co-existed in offices for decades. Typewriters, computers, refrigerators, fax machines, clocks, printers, heaters, the list goes on and on. Artificial Intelligence (AI) is taking our workplace relationship with machines to a new level. In fact, we’re already interacting with machines each day, and due to the proliferation of AI and their associated chatbots, technology has become inherently part of almost everything we do in the office. Just look at how technology…  MORE

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As we all know, the smartphone allows us to communicate beyond making old-fashioned phone calls. We have texting, instant messaging, and email. But from a technical standpoint, the blessing of so many options comes with the curse of fragmented communications. This problem led to the development of UcaaS (Unified Communications as a Service). Through the cloud, UcaaS integrates all of these communication methods. And just as communication tools have expanded, so has UcaaS, which is…  MORE

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Every business unit thinks they should own every decision related to their function. There’s a lot of truth to that opinion. Marketing, sales, accounting – they’re all experts in their specific field. But sometimes decisions have to be made in context of larger goals. You have to bring in other perspectives. This is often the case with IT decisions. Sometimes, the IT department shouldn’t make every choice. Here’s why: Set realistic expectations You can’t determine…  MORE

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When online shopping first became viable in the mid-1990s, everyone had predictions of what would happen to the retail industry. But with innovations in technology and demographic shifts, we now see that no one could’ve foreseen the current landscape. Here are the major retail trends – the good and not-so good: Shop online, get it at the store Not too long ago, it was a foregone conclusion that the Internet would kill off most brick…  MORE

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