Telecom & Technology Consulting
Leaders understand that technical innovation is essential for continued growth. But many organizations, due to lack of resources or lack of expertise, are unable to scale to their systems to next level. This is why more and more companies are turning to their trusted partners for help. The right technology partner acts as an organizational psychologist, filtering the politics, egos, and shortsighted viewpoints into a prudent innovation strategy. With this objectivity, they can then define… MORE
No matter a CIO’s expertise or track record of success, every project has the potential to creep in the wrong direction or progress slower than anticipated. This occurs more often than is generally believed, especially within mid-sized and large enterprises. And the stalling or drifting of the project can be so subtle that even the most attention-detailed CIOs and project managers may not realize what’s happening. Once they become aware of the situation, timelines and… MORE
The sales team used to be solely responsible for driving revenue and profits. That’s not the case anymore. Company growth is now also a key responsibility for CIOs and their teams, which is why tech leaders are increasingly focusing on building customer-focused work processes and cultures. Instead of a technology-first IT strategy, smart CIOs have been ensuring that the call center has robust customer content. This is all part of an omnichannel focus that prioritizes… MORE
To compete, every major retailer on the planet must have a powerful e-commerce operation. Yet for those who also offer brick-and-mortar shopping, many are experiencing a disconnect between their in-store and online commerce solutions. This can cause major revenue issues, as a retailer’s omnichannel expertise has much to do with their success. But only 6% of retailers report that they provide consistent omnichannel experiences. Lack of consistency leads to lack of personalization throughout the e-commerce… MORE
Most of us have experienced frustration with customer service. Most company executives probably feel the same way. But as with many aspects of operations, Artificial intelligence (AI) is here to make improvements. According to estimates, during 2025, approximately 80% of customer service and support operations will include some level of AI to boost efficiency, improve the consumer experience, and foster more upselling opportunities. Yet tech leaders aren’t naïve: they understand that although AI has great… MORE
Artificial Intelligence (AI) has spawned an new era of innovation. The technology has reformed entire industries, and in the process delivered heightened levels of automation, productivity, and growth. But AI adoption can’t be undertaken without a clear understanding of its potential ramifications. Here are some issues to consider as you plan your implementation: Focus on your objectives: As with any emerging technology, leaders must peer through the hype and ask: Do we truly require AI… MORE
Starting during the dotcom era of the mid 1990s, we’ve seen a vast shift in the traditional corporate hierarchy. Whereas the CEO used to make every decision unilaterally, he or she must now consider the perspectives from leaders of other key departments. That’s especially true for the CIO, which is why tech leaders and CEOs need a special type of collaborative relationship. And that’s the way it must be for success. Every single organization’s fortunes… MORE
Whether it’s the cloud, AI, The Internet of Things (IoT), and other emerging technologies, you have to know when to give the latest thing a chance. Somehow, you have balance the innovation necessary for growth with the risk management required to avoid disaster. It’s not easy. As much as the said technology offers promise, there are legitimate question marks. Is it secure? Is it better to be an early adopter and leap ahead of the… MORE
