Telecom & Technology Consulting
When considering potential technology solutions, IT leaders want to save as much money as possible. And increasingly, they also have a mandate to execute sustainable technology practices. With artificial intelligence (AI), CIOs and CTOs can accomplish both of those goals at the same time. It turns out they can achieve those objectives by writing greener code. For some time, coders have looked for ways for their work to be more environmentally friendly. But that noble… MORE
One of the most negative concepts for IT leaders is “legacy systems.” The term brings to mind slow, outdated technology that’s ready for the scrapheap. It’s technology that must be replaced in order for the organization to remain competitive and get ahead. After all, there are new business processes to adopt, new market challenges to meet, and new employee requirements. Legacy technology, says conventional wisdom, will not only hinder growth – it will cost you… MORE
Business leaders can’t sit still for long these days. They have to constantly assess the potential benefits of new technologies, sales strategies, marketing tactics, and brand awareness campaigns. Getting comfortable can mean falling behind. That same mindset should also apply to customer service and support. The problem, however, is that executives often look at customer care as their last priority; to many it’s a nice-to-do rather than a must-do. But that can be a costly… MORE
Leaders across all industries understand the important role that frontline workers play in creating strong brands. Those workers greet customers, conduct transactions, and provide service – acts that inherently affect customer satisfaction and ultimately brand loyalty. But creating happy customers and strong brands isn’t as easy as it was in the past. It’s no longer a matter of simply pointing out where to find an item, ringing up sales on a cash register, and helping… MORE
For many years, corporate America resisted the call from activists to be more environmentally conscious. They said it would be too expensive. Besides, they felt, the planet’s doing just fine. But time and facts changed the attitudes of executives. They realized that fighting off sustainability was a losing battle. In fact, they recognized that embracing environmental causes could only benefit their organizations: One hand they could improve the health of the planet, and on the… MORE
At this point in history, nearly every executive understands the benefits of cloud computing. What was once an arcane term that required detailed explanations is now a common part of our lexicon. So much so, in fact, that you’re likely to hear your mechanic, hair stylist, and neighbor casually mention “the cloud” in everyday conversation. But as is the case with every technology, the cloud is evolving. And much of this transformation has been driven… MORE
Technology has always played an integral role in the success and growth of grocery stores. From the advent of the shopping cart to electronic cash registers to barcode scanning, innovation has continually improved the shopping experience while boosting sales. Now technology is shaping the grocery industry once again. That’s because the global pandemic that began in 2020 caused inflation, stifled supply chains, and created a labor shortage the likes we haven’t experienced since the dawn… MORE
The pandemic ignited the remote work revolution, providing office employees with new levels of flexibility in their schedules. But with that flexibility came scrutiny from management: How much are they really working? Thus the growing trend of companies implementing software than monitors keystrokes and mouse movement to track worker productivity. Typically those being monitored sit in marketing, finance, sales, operations, and other key departments. Interestingly, the folks responsible for installing and maintaining the monitoring systems… MORE
