For the past few years, we’ve all been hearing about the day when retailers will deliver our groceries and electronics via drones. Why load up a truck and drive through traffic when a drone can get there quicker and cheaper? That promise is inching its way to reality. The U.S government has recently allowed testing for low-altitude drones, which will be experiments that may pave the way for long-distance deliveries and services. Global powerhouses like…  MORE

Companies who were lazy about their digital transformation efforts got a big wake up call starting in March, 2020. That’s was the dawn of the COVID 19 pandemic, which is when people started spending more time online than ever before. Fortunately, many of those apathetic brands saw the writing on the wall and got with the digital program. They began to leverage disruptive technologies to deliver value to customers and drive growth. The thing is,…  MORE

More than ever, technology plays an integral role in retail success. The systems, software, and platforms a retailer decides to employ can make the difference between a thriving enterprise and a failed business. That’s why it so important to know which technology is legitimate and which is merely hot air. No one can claim to know for sure which trends will be the next big thing, and it’s good to stay away from those reading…  MORE

For years, the IT department was perceived as the people who merely made sure that computers worked and that the network stayed up and running. Those in the know, however, knew that IT had a much more strategic role. In fact, over the past 10 years, IT has rightly been given a seat at the table where key business decisions are made. But with higher respect comes increased competition for the best technical talent. Companies…  MORE

In 2011, the world was introduced to something called Siri. We were dazzled by a newfound ability to use our smartphones with our voices instead of with our fingers. Ten years later, voice assistants have evolved beyond what we could’ve imagined when we were first introduced to Siri. Amazon, Google, and Apple now have their own versions of voice assistants, and it seems like everyone has (or is planning to get) a smart speaker. Experts…  MORE

COVID didn’t just change where we perform our work, it (most likely) permanently altered how we work. The question is, where do we go from here? Leaders are scratching their collective heads trying to figure out the future of their workforces. While many companies will allow employees to keep on working remotely full-time, others prefer the concept of hybrid work. Which means, some days you come into the office, some days you work from home….  MORE

If necessity is truly the mother of invention, then a pandemic might be the mother of transformation. This isn’t meant to make light of COVID 19 – the virus has taken countless lives and sunk the worldwide economy. Leaders, both in government and business, have scrambled to ensure that life continues to be as “normal” as possible while protecting our health and safety. But any major adjustment, inherently, means that things will no longer be…  MORE

In the business world, and especially with the technology sector, terminology seems to change as fast as your Twitter feed. Even for the savviest of us, it’s often hard to keep up with the latest acronyms and industry lingo. Take “call centers”. This category has been around for years, but now it’s morphed into “contact centers.” But as it turns out, one term is not synonymous with the other. There’s a difference. Contact centers have…  MORE