Posts by Richard Eyraud

Although digital transformation (DT) is now a common pursuit of organizations across industries, there are still many – and often conflicting – perceptions and definitions of this method to reimagine how companies do business. No matter how you view DT, at the root it’s how enterprises are adapting to 21st century requirements by deploying an array of digital technologies. And although 97% of CIOs are currently leading digital transformations, their priorities may differ. In that…  MORE

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  It happened to the airplane, the telephone and the internet: All were once new, daring ideas that one day became as common as breakfast. Today, there’s no shortage of newer technologies that are on the verge of going mainstream themselves in 2020. Here are some of them: AI outsourcing grows As enterprises are discovering, Artificial Intelligence (AI) isn’t just for improving internal operations. AI also enhances the customer experience because it streamlines business processes….  MORE

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As we all know, the smartphone allows us to communicate beyond making old-fashioned phone calls. We have texting, instant messaging, and email. But from a technical standpoint, the blessing of so many options comes with the curse of fragmented communications. This problem led to the development of UcaaS (Unified Communications as a Service). Through the cloud, UcaaS integrates all of these communication methods. And just as communication tools have expanded, so has UcaaS, which is…  MORE

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When online shopping first became viable in the mid-1990s, everyone had predictions of what would happen to the retail industry. But with innovations in technology and demographic shifts, we now see that no one could’ve foreseen the current landscape. Here are the major retail trends – the good and not-so good: Shop online, get it at the store Not too long ago, it was a foregone conclusion that the Internet would kill off most brick…  MORE

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In the age of the Internet and digital technology, we all experience how arcane terms quickly become understood by the masses. “Omnichannel” is one of them – at least for those in the world of retail. From a simplified perspective, it’s when a company’s online and offline business processes are perfectly synched, providing customers with the same experience no matter how they shop. But while the benefits of omnichannel are clear, many retailers haven’t fully…  MORE

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In a world of increasing acronyms and constant predictions, it’s easy to become skeptical about the latest technology. That’s how many felt about Software-Defined Networking (SDN) just a few years ago. The tide, of course, turned when industries realized how SDN can reduce costs and boost revenue streams. And even though SDN is being deployed in data centers and enterprises around the world, the cream is still rising to the top. IDC predicts the SDN…  MORE

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From the neon sign to the shopping cart to the electronic cash register, retail growth has always been tied to technology. Only time will tell about what truly benefits the sector, but here are some thoughts about what might happen in the next few years for retail companies. Look out for Instagram For years, Amazon has not only dominated ecommerce and mobile shopping, they seem to separate from the pack more and more. But Instagram…  MORE

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Every few years a new technology comes along that alters the landscape for service providers. In the not-too distant past it was something called the Internet. Then came the smartphone. Today it’s Artificial Intelligence (AI). But although most service providers clearly see how AI improves their overall business operations, they may not realize how it can specifically enhance the customer experience. If you haven’t yet seen the light about AI and customer service, it’s time…  MORE

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