Posts by Richard Eyraud

In a world driven by an ever-growing list of technologies and associated acronyms, one can be skeptical of any “emerging” solution. But Communications Platform as a Service (CPaaS) is one that deserves every technology leader’s complete attention. CPaaS is a cloud-based communications platform that integrates voice, SMS, chat, and video features into your existing software. This is extremely beneficial for businesses that depend on cloud-based services, since CPaaS allows for the customization of communications infrastructures….  MORE

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When you work in the telecommunications and technology industry for over two decades (like we have), you can forget that what you do impacts essentially every part of society. For example, we’re responsible for a large amount of energy use and carbon emissions. But with that awareness, we can take action when it comes to sustainability and the increasing drive for a net zero future. Indeed, the telecommunications industry is critical for promoting a sustainable…  MORE

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Not so long ago, environmental legislation and pressure from activists forced the business community to be more sustainable in their operations. But companies no longer have to be pushed to do the right thing. Whether it’s due to genuine environmental concerns or simply to create positive public perception, enterprises are now proactively contributing to making a cleaner planet for everyone. Much of these efforts come from the IT department, who are part of the organization’s…  MORE

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When you see the word “robotic”, you’re likely to imagine something out of a science fiction movie. Or maybe you’ll picture a modern-day assembly line. But Robotic Process Automation (RPA) has nothing to do with those assumptions. RPA is an application of technology that frees up employees to focus on higher priorities by eliminating tedious, often repetitive tasks. This is important for today’s CIOs, who are increasingly seeking ways for technology to positively impact the…  MORE

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If you’ve been in the technology game long enough, you’re well aware that every “innovation” isn’t necessarily innovative. But certain new approaches and processes do fit the bill of being transformative. For example, some years ago the tech community was introduced to DevOps, an approach that combined software development and IT operations to speed up the development lifecycle. Now a related and equal valuable idea has emerged called CloudOps. Similar to DevOps, CloudOps manages all…  MORE

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CIOs in 2019 had digital transformation plans as clear as driving on flat country road surrounded by blue skies. But something called COVID-19 created a global pandemic, causing a major detour and forcing you to adjust your digital transformation route. Indeed, the technology strategies from just three years ago look much different in the rear-view mirror. The most popular adjustment has been the revolutionary shift from office work to hybrid work. Whereas this change was…  MORE

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While it’s impossible to predict the future, we can be certain that society will always come up with The Next Big Thing. Lately, the buzz is all about the metaverse. And like anything new and trendy, many are trying to comprehend the metaverse and how it will affect our lives. If we distill the metaverse to its essence, it’s how we’ve transferred many of our experiences from the real, physical world to the digital landscape….  MORE

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If it can happen in the sports and entertainment world, it can happen for much less glamorous professions: The youngsters eventually begin to replace the veterans. That’s what happening at an increasing clip in the IT profession. And the younger generation – those from Gen X and Gen Y – are asking for more than lofty salaries. They also expect 21st century working conditions and more evolved managers. Granted, it’s not as if long-time IT…  MORE

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