Telecom & Technology Consulting
Remember the idea of “smart homes?” We surely do. Just a few years ago this concept had its moment in the sun. Devices connected by sensors were increasingly providing more convenience and enjoyment, saving people time by eliminating the mundane tasks of home life. Turn on some music, turn off the lights, change the room temperature – all with a request from your voice, even automatically. Smart technology and smart homes didn’t go away. The… MORE
Like any industry, the technology field goes through trends. Over the recent past we’ve seen the cloud, digital transformation, smart technology, the metaverse, and artificial intelligence (AI) as flavors the of the month (or year). Software as a service (SaaS) was once the new kid on the block as well. Yet because the cloud and AI seem to get most of the attention these days, some can forget about the importance of SaaS and how… MORE
With rising labors costs and a decrease of available workers, retailers have been scratching their collective heads. How are they going to stay afloat? To answer that question, more brands are turning to automation – specifically, to robots. They have no choice. In 2022, retail companies increased spending on labor costs by nearly 5%. Powerhouse retailers like Target, Costco, and Walmart have been forced to boost hourly wages to retain workers. But retail leaders understand… MORE
In a world driven by an ever-growing list of technologies and associated acronyms, one can be skeptical of any “emerging” solution. But Communications Platform as a Service (CPaaS) is one that deserves every technology leader’s complete attention. CPaaS is a cloud-based communications platform that integrates voice, SMS, chat, and video features into your existing software. This is extremely beneficial for businesses that depend on cloud-based services, since CPaaS allows for the customization of communications infrastructures…. MORE
When you work in the telecommunications and technology industry for over two decades (like we have), you can forget that what you do impacts essentially every part of society. For example, we’re responsible for a large amount of energy use and carbon emissions. But with that awareness, we can take action when it comes to sustainability and the increasing drive for a net zero future. Indeed, the telecommunications industry is critical for promoting a sustainable… MORE
Not so long ago, environmental legislation and pressure from activists forced the business community to be more sustainable in their operations. But companies no longer have to be pushed to do the right thing. Whether it’s due to genuine environmental concerns or simply to create positive public perception, enterprises are now proactively contributing to making a cleaner planet for everyone. Much of these efforts come from the IT department, who are part of the organization’s… MORE
When you see the word “robotic”, you’re likely to imagine something out of a science fiction movie. Or maybe you’ll picture a modern-day assembly line. But Robotic Process Automation (RPA) has nothing to do with those assumptions. RPA is an application of technology that frees up employees to focus on higher priorities by eliminating tedious, often repetitive tasks. This is important for today’s CIOs, who are increasingly seeking ways for technology to positively impact the… MORE
If you’ve been in the technology game long enough, you’re well aware that every “innovation” isn’t necessarily innovative. But certain new approaches and processes do fit the bill of being transformative. For example, some years ago the tech community was introduced to DevOps, an approach that combined software development and IT operations to speed up the development lifecycle. Now a related and equal valuable idea has emerged called CloudOps. Similar to DevOps, CloudOps manages all… MORE
