Posts by Tom Call

The first documented ransomware attack occurred in 1989. George Bush, Sr. was president. Microsoft released its first version of Microsoft Office. Million of people watched When Harry Met Sally. That’s a long time ago. You would think 30 years later we’d have a grip on ransomware. But organizations are still being held digital hostages on a large scale: According to Cybercrime Magazine, this year there will be a ransomware attack every 11 seconds. Since 1989…  MORE

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IT departments always shift how they work based on changing company initiatives, new business processes, and current market conditions. But COVID-19 forced CIOs to adapt like they never had to before. What were probably viewed as “temporary” adjustments to the pandemic have now become permanent practices and methodologies. For starters, let’s look at the need for business agility. While the ability to adjust used to be more of a reactionary behavior, enterprises now see agility…  MORE

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If necessity is truly the mother of invention, then a pandemic might be the mother of transformation. This isn’t meant to make light of COVID 19 – the virus has taken countless lives and sunk the worldwide economy. Leaders, both in government and business, have scrambled to ensure that life continues to be as “normal” as possible while protecting our health and safety. But any major adjustment, inherently, means that things will no longer be…  MORE

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In the business world, and especially with the technology sector, terminology seems to change as fast as your Twitter feed. Even for the savviest of us, it’s often hard to keep up with the latest acronyms and industry lingo. Take “call centers”. This category has been around for years, but now it’s morphed into “contact centers.” But as it turns out, one term is not synonymous with the other. There’s a difference. Contact centers have…  MORE

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They say that whatever happens in Las Vegas stays in Las Vegas. But no matter what one experiences in America’s gambling capitol, today’s technology will soon create memories much different than in years past. At least, the memories of when people go to casinos. That’s because casinos have to adjust their business model to adapt to new clientele. Slot machines, for example, have long been a driver of a high profit margin (as much as…  MORE

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For years, we’ve heard how 5G will be the Next Big Thing. 5G was supposed to alter our lives in ways we couldn’t imagine. And after all the hype and a few false starts, 5G has finally landed. Or, at least it’s really close to it. So far, based on tests and limited availability, we’ve seen mixed results. We’ve witnessed 5G with incredibly fast speed that was accompanied by limited range and inconsistent coverage. We’ve…  MORE

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Necessity is indeed the mother of invention. With the coronavirus pandemic affecting every human being and business on the planet, we’re seeing changes to how we work that will surely outlast this health crisis. For example, these days, instead of new hires being walked over to their desks, many are being handed laptops and instructions for accessing VPN and videoconferencing systems from home. In some cases, the new employees get the laptops and instructions sent to…  MORE

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Networks are the lifeblood every 21st century enterprise. Networks connect cloud applications, data, IoT (Internet of things) solutions, ecommerce systems, digital marketing mechanisms, employees, customers, and all of all other elements that comprise today’s business landscape. But often the needs of networks exceed what the traditional networking model can supply. The truth is that networks, ironically, can stall innovation rather than foster it the way they are intended. As an example, look at the ever-growing…  MORE

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