Posts by Tom Call

More than ever, technology plays an integral role in retail success. The systems, software, and platforms a retailer decides to employ can make the difference between a thriving enterprise and a failed business. That’s why it so important to know which technology is legitimate and which is merely hot air. No one can claim to know for sure which trends will be the next big thing, and it’s good to stay away from those reading…  MORE

SHARE THIS

For years, the IT department was perceived as the people who merely made sure that computers worked and that the network stayed up and running. Those in the know, however, knew that IT had a much more strategic role. In fact, over the past 10 years, IT has rightly been given a seat at the table where key business decisions are made. But with higher respect comes increased competition for the best technical talent. Companies…  MORE

SHARE THIS

COVID didn’t just change where we perform our work, it (most likely) permanently altered how we work. The question is, where do we go from here? Leaders are scratching their collective heads trying to figure out the future of their workforces. While many companies will allow employees to keep on working remotely full-time, others prefer the concept of hybrid work. Which means, some days you come into the office, some days you work from home….  MORE

SHARE THIS

The first documented ransomware attack occurred in 1989. George Bush, Sr. was president. Microsoft released its first version of Microsoft Office. Million of people watched When Harry Met Sally. That’s a long time ago. You would think 30 years later we’d have a grip on ransomware. But organizations are still being held digital hostages on a large scale: According to Cybercrime Magazine, this year there will be a ransomware attack every 11 seconds. Since 1989…  MORE

SHARE THIS

IT departments always shift how they work based on changing company initiatives, new business processes, and current market conditions. But COVID-19 forced CIOs to adapt like they never had to before. What were probably viewed as “temporary” adjustments to the pandemic have now become permanent practices and methodologies. For starters, let’s look at the need for business agility. While the ability to adjust used to be more of a reactionary behavior, enterprises now see agility…  MORE

SHARE THIS

If necessity is truly the mother of invention, then a pandemic might be the mother of transformation. This isn’t meant to make light of COVID 19 – the virus has taken countless lives and sunk the worldwide economy. Leaders, both in government and business, have scrambled to ensure that life continues to be as “normal” as possible while protecting our health and safety. But any major adjustment, inherently, means that things will no longer be…  MORE

SHARE THIS

In the business world, and especially with the technology sector, terminology seems to change as fast as your Twitter feed. Even for the savviest of us, it’s often hard to keep up with the latest acronyms and industry lingo. Take “call centers”. This category has been around for years, but now it’s morphed into “contact centers.” But as it turns out, one term is not synonymous with the other. There’s a difference. Contact centers have…  MORE

SHARE THIS

They say that whatever happens in Las Vegas stays in Las Vegas. But no matter what one experiences in America’s gambling capitol, today’s technology will soon create memories much different than in years past. At least, the memories of when people go to casinos. That’s because casinos have to adjust their business model to adapt to new clientele. Slot machines, for example, have long been a driver of a high profit margin (as much as…  MORE

SHARE THIS