Telecom & Technology Consulting
CIOs understand that transformation is essential for company growth and longevity. In fact, transformation provides the guiding light for nearly every initiative they lead. Change, whether it is on the micro or macro level, has the potential to increase efficiencies, improve customer satisfaction, and foster competitive advantage. But transformation doesn’t exist in a vacuum – every action sparks a reaction, and the results aren’t always positive. Transformation can come at an unforeseen cost. For example,… MORE
Dogma doesn’t only exist in politics and religion, it also pervades the world of IT management practices. Many “best practices” have been carried out for so long, leaders assume that they are ironclad, always the best strategy for a given initiative. But as in other areas of society, “the way it’s always been done” in IT departments must be questioned and re-examined. Especially when those time-honored practices actually hinder productivity rather than improving performance inherit… MORE
Every day in countries around the world, organizations are planning business transformations or executing on their vision. They’re attempting to enter new markets. They’re looking to speed up processes. They want to go from product-based offerings to a service-based model. But no matter the goal, no matter the power of your strategy, the transformation won’t deliver desired results if underlying processes are broken, outdated, or ill suited for the task at hand. The problem isn’t… MORE
Leaders understand that technical innovation is essential for continued growth. But many organizations, due to lack of resources or lack of expertise, are unable to scale to their systems to next level. This is why more and more companies are turning to their trusted partners for help. The right technology partner acts as an organizational psychologist, filtering the politics, egos, and shortsighted viewpoints into a prudent innovation strategy. With this objectivity, they can then define… MORE
No matter a CIO’s expertise or track record of success, every project has the potential to creep in the wrong direction or progress slower than anticipated. This occurs more often than is generally believed, especially within mid-sized and large enterprises. And the stalling or drifting of the project can be so subtle that even the most attention-detailed CIOs and project managers may not realize what’s happening. Once they become aware of the situation, timelines and… MORE
The sales team used to be solely responsible for driving revenue and profits. That’s not the case anymore. Company growth is now also a key responsibility for CIOs and their teams, which is why tech leaders are increasingly focusing on building customer-focused work processes and cultures. Instead of a technology-first IT strategy, smart CIOs have been ensuring that the call center has robust customer content. This is all part of an omnichannel focus that prioritizes… MORE
To compete, every major retailer on the planet must have a powerful e-commerce operation. Yet for those who also offer brick-and-mortar shopping, many are experiencing a disconnect between their in-store and online commerce solutions. This can cause major revenue issues, as a retailer’s omnichannel expertise has much to do with their success. But only 6% of retailers report that they provide consistent omnichannel experiences. Lack of consistency leads to lack of personalization throughout the e-commerce… MORE
Most of us have experienced frustration with customer service. Most company executives probably feel the same way. But as with many aspects of operations, Artificial intelligence (AI) is here to make improvements. According to estimates, during 2025, approximately 80% of customer service and support operations will include some level of AI to boost efficiency, improve the consumer experience, and foster more upselling opportunities. Yet tech leaders aren’t naïve: they understand that although AI has great… MORE
