Telecom & Technology Consulting
Business leaders can’t sit still for long these days. They have to constantly assess the potential benefits of new technologies, sales strategies, marketing tactics, and brand awareness campaigns. Getting comfortable can mean falling behind. That same mindset should also apply to customer service and support. The problem, however, is that executives often look at customer care as their last priority; to many it’s a nice-to-do rather than a must-do. But that can be a costly… MORE
Leaders across all industries understand the important role that frontline workers play in creating strong brands. Those workers greet customers, conduct transactions, and provide service – acts that inherently affect customer satisfaction and ultimately brand loyalty. But creating happy customers and strong brands isn’t as easy as it was in the past. It’s no longer a matter of simply pointing out where to find an item, ringing up sales on a cash register, and helping… MORE
For many years, corporate America resisted the call from activists to be more environmentally conscious. They said it would be too expensive. Besides, they felt, the planet’s doing just fine. But time and facts changed the attitudes of executives. They realized that fighting off sustainability was a losing battle. In fact, they recognized that embracing environmental causes could only benefit their organizations: One hand they could improve the health of the planet, and on the… MORE
At this point in history, nearly every executive understands the benefits of cloud computing. What was once an arcane term that required detailed explanations is now a common part of our lexicon. So much so, in fact, that you’re likely to hear your mechanic, hair stylist, and neighbor casually mention “the cloud” in everyday conversation. But as is the case with every technology, the cloud is evolving. And much of this transformation has been driven… MORE
Technology has always played an integral role in the success and growth of grocery stores. From the advent of the shopping cart to electronic cash registers to barcode scanning, innovation has continually improved the shopping experience while boosting sales. Now technology is shaping the grocery industry once again. That’s because the global pandemic that began in 2020 caused inflation, stifled supply chains, and created a labor shortage the likes we haven’t experienced since the dawn… MORE
The pandemic ignited the remote work revolution, providing office employees with new levels of flexibility in their schedules. But with that flexibility came scrutiny from management: How much are they really working? Thus the growing trend of companies implementing software than monitors keystrokes and mouse movement to track worker productivity. Typically those being monitored sit in marketing, finance, sales, operations, and other key departments. Interestingly, the folks responsible for installing and maintaining the monitoring systems… MORE
The COVID 19 pandemic changed society in ways we couldn’t have expected. We have new hobbies, we spend more time with our families, we order take-out more often, and millions of us now work from home. “The Great Resignation” also caught us off-guard. That’s when thousands and thousands of people walked away from their jobs, leaving employers scrambling to find replacements – and often failing at the task. Now retail, hospitality, and transportation companies –… MORE
If you’re a CIO or CTO these days, “relaxing” is not part of your job description. You must constantly enhance your technical strategy in order for the enterprise to keep up and get ahead. Deliver and develop faster. Become more agile. Improve the customer experience. The quest to be better never stops. This is why organizations continually adopt new technologies, or swap out one for another. And while you may enjoy how those new tools… MORE
