Since the early part of the 21st century, the cloud has transformed how corporations use technology to achieve their business goals. While this distributed and ever-evolving model fosters more growth opportunities, it also increases IT complexity and the burden on management. And that can hinder innovation. Leaders must learn how to reap the rewards of the cloud while simultaneously simplifying how IT works. But simplifying can be challenging. By its very nature, the cloud increases…  MORE

Dogma doesn’t only exist in politics and religion, it also pervades the world of IT management practices. Many “best practices” have been carried out for so long, leaders assume that they are ironclad, always the best strategy for a given initiative. But as in other areas of society, “the way it’s always been done” in IT departments must be questioned and re-examined. Especially when those time-honored practices actually hinder productivity rather than improving performance inherit…  MORE

Leaders understand that technical innovation is essential for continued growth. But many organizations, due to lack of resources or lack of expertise, are unable to scale to their systems to next level. This is why more and more companies are turning to their trusted partners for help. The right technology partner acts as an organizational psychologist, filtering the politics, egos, and shortsighted viewpoints into a prudent innovation strategy. With this objectivity, they can then define…  MORE

The sales team used to be solely responsible for driving revenue and profits. That’s not the case anymore. Company growth is now also a key responsibility for CIOs and their teams, which is why tech leaders are increasingly focusing on building customer-focused work processes and cultures. Instead of a technology-first IT strategy, smart CIOs have been ensuring that the call center has robust customer content. This is all part of an omnichannel focus that prioritizes…  MORE

From the CEO perspective, continual transformation is essential for maintaining competitive advantage. This sentiment is true in most cases. Yet transformation, in itself, is no longer enough to remain at the top of the game. These days, it’s all about the speed in which the transformation takes place. And that’s why CIOs are increasingly feeling more pressure to complete the initiative in shorter time spans. Finishing transformation projects quicker can be accomplished in a number…  MORE

Most of us have experienced frustration with customer service. Most company executives probably feel the same way. But as with many aspects of operations, Artificial intelligence (AI) is here to make improvements. According to estimates, during 2025, approximately 80% of customer service and support operations will include some level of AI to boost efficiency, improve the consumer experience, and foster more upselling opportunities. Yet tech leaders aren’t naïve: they understand that although AI has great…  MORE

Artificial Intelligence (AI) has spawned an new era of innovation. The technology has reformed entire industries, and in the process delivered heightened levels of automation, productivity, and growth. But AI adoption can’t be undertaken without a clear understanding of its potential ramifications. Here are some issues to consider as you plan your implementation: Focus on your objectives: As with any emerging technology, leaders must peer through the hype and ask: Do we truly require AI…  MORE

Technology is a double-edged sword. While enterprises always need the latest applications and software to boost sales, efficiency, and brand reach, those tools eventually become obsolete – and in turn, prevent further growth. The key is to recognize the indicators for updating your tech, which is essential for taking advantage of the latest innovations and business opportunities. One signal is when you notice an unusual amount of technical debt. But instead of perceiving this as…  MORE