No matter a CIO’s expertise or track record of success, every project has the potential to creep in the wrong direction or progress slower than anticipated. This occurs more often than is generally believed, especially within mid-sized and large enterprises. And the stalling or drifting of the project can be so subtle that even the most attention-detailed CIOs and project managers may not realize what’s happening. Once they become aware of the situation, timelines and…  MORE

In the constant quest to create more revenue streams, companies don’t have to restrict themselves to developing new products or services. They can also leverage the goldmine in their enterprise data. Most likely, your organization is sitting on a massive, yet untapped, amount of data from both consumers and business activity. That information can be monetized by leveraging it into a new offering that meets a growing market demand. And with IT leaders now being…  MORE

The sales team used to be solely responsible for driving revenue and profits. That’s not the case anymore. Company growth is now also a key responsibility for CIOs and their teams, which is why tech leaders are increasingly focusing on building customer-focused work processes and cultures. Instead of a technology-first IT strategy, smart CIOs have been ensuring that the call center has robust customer content. This is all part of an omnichannel focus that prioritizes…  MORE

From the CEO perspective, continual transformation is essential for maintaining competitive advantage. This sentiment is true in most cases. Yet transformation, in itself, is no longer enough to remain at the top of the game. These days, it’s all about the speed in which the transformation takes place. And that’s why CIOs are increasingly feeling more pressure to complete the initiative in shorter time spans. Finishing transformation projects quicker can be accomplished in a number…  MORE

To compete, every major retailer on the planet must have a powerful e-commerce operation. Yet for those who also offer brick-and-mortar shopping, many are experiencing a disconnect between their in-store and online commerce solutions. This can cause major revenue issues, as a retailer’s omnichannel expertise has much to do with their success. But only 6% of retailers report that they provide consistent omnichannel experiences. Lack of consistency leads to lack of personalization throughout the e-commerce…  MORE

Most of us have experienced frustration with customer service. Most company executives probably feel the same way. But as with many aspects of operations, Artificial intelligence (AI) is here to make improvements. According to estimates, during 2025, approximately 80% of customer service and support operations will include some level of AI to boost efficiency, improve the consumer experience, and foster more upselling opportunities. Yet tech leaders aren’t naïve: they understand that although AI has great…  MORE

CEOs count on their technology leaders to improve productivity, drive growth, and facilitate marketing and sales initiatives. At the same time, they also have to be aware of costs, and keep spending as lean as possible. The costs of the cloud are one primary area where CTOs and CIOs can cut the fat. In fact, tech leaders often waste money on cloud services that would be better spent on other mission-critical projects. Overspending on the…  MORE

Artificial Intelligence (AI) has spawned an new era of innovation. The technology has reformed entire industries, and in the process delivered heightened levels of automation, productivity, and growth. But AI adoption can’t be undertaken without a clear understanding of its potential ramifications. Here are some issues to consider as you plan your implementation: Focus on your objectives: As with any emerging technology, leaders must peer through the hype and ask: Do we truly require AI…  MORE