Any history of technology must include discussion of the unintended consequences of innovation. The so-called paperless office increased paper consumption. Email and texting caused employees to work more hours. Social media exposed us to privacy and security issues. Inside IT departments, a different flavor of unintended consequences has reared its head: Adopting AI to increase efficiency and cut costs may eventually leave them without capable IT leadership in the pipeline. By replacing junior and entry-level…  MORE

If you ask any technology leader about their core priorities, you’re likely to hear them mention cloud migration, digital transformation, and AI adoption. As a collection, these initiatives are part of modernization. But for those projects to succeed, enterprises must first modernize their infrastructure. This is much easier said than done. Every major technical project brings risks, and in the case of modernization, the most potentially damaging risks are those staring CIOs right in the…  MORE

Ever since the dawn of the “Digital Transformation” concept, IT leaders have perceived the initiative as a point A-to-point B type of project. Specifically, at a high level, that means integrating digital technology into every aspect of the enterprise. But the cultural and business context for digital transformation has changed – in fact, it constantly changes, especially with the introduction of emerging technologies like AI. Transformation, in itself, is no longer the sole objective. You…  MORE

There’s an adage that says there are three kinds of people: 1) Those who make things happen; 2) Those who watch what happens; 3) And those who wonder what happened. If you’re a technology leader, you never want to be in the 3rd category. But that may be your fate if you don’t recognize the importance of making fast decisions. When projects don’t turn out as you expected, blame often points to a technical issue….  MORE

Among their key responsibilities, CEOs must assure that their organizations keep up with the latest technical innovations. Falling behind, or being too slow to implement the new solution, can put them in a competitive hole that’s difficult to climb out of. This is why CEOs often want to make technology transitions as soon as possible – seemingly starting tomorrow. But for CIOs, the challenge is bringing the company leader down to earth and distinguishing for…  MORE

As technology evolves, so do the revenue opportunities for retailers. The dotcom era fostered the buy-it-anytime, anywhere convenience we all now take for granted. With the AI era now in full-swing, retail enterprises have yet another dimension to improve the ecommerce experience even more. AI isn’t a mere tool – implementation of this technology is a competitive necessity. In just a few years since its ascension into the retail landscape, AI has exponentially expanded the…  MORE

Here in 2026, every organization – no matter what they sell or provide – is essentially a technology organization. Efficiency, sales, and profits depend on the quality of software, systems, and the people who oversee them. But in many cases, the IT department has become similar to the quarterback on the football team: They get all the credit when the team wins and all the blame for a loss. That’s not fair, of course, but…  MORE

AI shopping assistants are becoming more and more integral to online retail success. So much so, in fact, that according to Salesforce, 20% of 2025’s holiday ecommerce involved the use of these digital assistants. That percentage will only increase. But retailers shouldn’t rush into trend. Deploying before they’re fully prepared can be dangerous. Company leaders are torn. They justifiably feel a sense of urgency to implement AI shopping assistants into their retail landscape. Customers enjoy…  MORE