Unless you’ve been living off the grid the past decade, you know that data is everything in business these days. Those who access the right data and apply it the right way are the ones who stay on top. We typically hear about data in relation to marketing and sales. But network operations teams are learning that they can use data to make a big difference as well. The truth is, as organizations transform into…  MORE

With mobile now an essential tool for employees, IT departments are quickly fostering the digital workforce while securing company apps and data. But as it goes with any technological shift, things are never that simple. The combination of the cloud and the Internet of Things (IoT) are starting to affect the mobile experience for employees. Forward-thinking IT teams recognize this convergence, and are developing policies that include governance across all platforms and devices. Meanwhile, they’re providing…  MORE

No one could realistically debate the importance of IT services. To literally stay in business and serve their customers, every company needs a reliable network and data security. But the reality is that many can’t afford a full-time, in-house staff that’s up to speed with latest technology. That’s why it’s become common to outsource IT services to a managed service provider (MSP). Part of that working relationship means that the provider assumes a certain level…  MORE

Until recently, CIOs were solely responsible for running the technology side of the company. Now, they’re tasked with creating business models that can grow revenue. This change is due to the exponential explosion of Application Programmer Interfaces (APIs). As such, IT leaders must change their perspectives. Instead of purely being overseers of the company’s technology landscape, they have to put on a sales hat and assess how technology can expand the business. Why the shift?…  MORE

No one has to tell retailers about their 21st century economic challenges. With the omni-channel consumer now in control, retailers need every advantage they can get. Fortunately, most have been wise to see data as a key tool to win customer loyalty and boost margins. Here at Agnostic, we see our clients continue to investment in their data operations, both in technology and personnel. And that’s a good thing. By using data to inform their decisions,…  MORE

Over the last 3-4 years, the retail industry has been grappling with digital disruption. Whether one has succeeded or struggled to adapt, there’s no debate that the pace of change won’t slow down any time soon. The key is to recognize the challenges and seek the many opportunities of implementing a true digital transformation. The retailers that do so will be able to not only compete, but will profit in this chaotic marketplace. However, even…  MORE

If you’re a retailer, technology can seem like a constant game of catching up. First you needed a world-class e-commerce site, then the right CRM solution, then the ideal marketing automation software. Now you have to adapt to Virtual Reality (VR). You’ve undoubtedly read article after article about how VR is infiltrating every aspect of life. Medicine, education, sports, gaming, travel and many other sectors are changing with the use of this space-age technology. It’s…  MORE

The cloud has provided communication service providers (CSP) with more than a way to digitize their businesses. Now they can increase revenue with data analytics. To do so, CSPs are making large investments and expanding their infrastructures, which improves capacity and corresponding business value. This is providing newfound intelligence and more precise decision-making capability. Analytics allow CSPs to better understand capacity issues and the impact of specific services, as well as preventing network failures. There…  MORE