PERSPECTIVES

The ever-changing definition of UcaaS

The ever-changing definition of UcaaS

Cloud

As we all know, the smartphone allows us to communicate beyond making old-fashioned phone calls. We have texting, instant messaging, and email. But from a technical standpoint, the blessing of so many options comes with the curse of fragmented communications. This problem led to the development of UcaaS (Unified Communications as a Service). Through the cloud, UcaaS integrates all of these communication methods. And just as communication tools have expanded, so has UcaaS, which is…  MORE

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While springtime is mainly viewed as a time for renewal, it’s also a season for reflection. That’s because every new thing that comes into your life makes you consider what it replaced. Don’t worry – we’re not going to be overly philosophical here. It’s just that with one-third of 2018 almost completed, I wanted to share our assessment of the shifts occurring in the world of cloud computing. For starters, we’re still seeing a vast…  MORE

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The cloud has provided communication service providers (CSP) with more than a way to digitize their businesses. Now they can increase revenue with data analytics. To do so, CSPs are making large investments and expanding their infrastructures, which improves capacity and corresponding business value. This is providing newfound intelligence and more precise decision-making capability. Analytics allow CSPs to better understand capacity issues and the impact of specific services, as well as preventing network failures. There…  MORE

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As time goes on, more and more companies are choosing cloud-based computing. And that’s a wise move. They save time and money, make life more convenient for employees, and can focus more on running their businesses. But many are still on the fence. While cost is obviously a factor, the main issue is: will the cloud work? In our experience of implementing the cloud for our clients, we’ve found the following areas most commonly affect…  MORE

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Just when you thought that this current presidential campaign couldn’t get stranger, a telecommunications consultancy is going to get involved. But don’t worry. We’re not here to push for one candidate or one party. We wanted to speak up because, as concerned citizens like you, we can spot moments in a campaign and cringe, “Oh no, he/she didn’t really just say that, right?” And as a firm that specializes in cloud implementations, we often read…  MORE

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Every day in offices around the world, companies are adopting a cloud-based strategy. And how can you blame them? Moving applications and services to the cloud offers technological flexibility, cost savings, and convenience for both employees and customers. Now, it might be odd coming from a company that sells cloud services, but we believe that there’s also a downside to all of this cloud business. The problem: the cloud can open up data security issues, a…  MORE

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Technology can change so fast these days that businesses can’t keep up with the new capabilities. Add in the fact that each innovation has its own label, and you get an environment where everyone is speaking a different language. It’s hard enough for companies to understand the real-world benefits of a telecom product or service. Then we can make it even more difficult to decipher by using an acronym that requires a long explanation. We…  MORE

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We all know about the benefits of the cloud: virtual data storage, with the ability to access information with any device, anytime, anywhere on the planet. Now it’s time to extend those benefits to your phone lines. Welcome to the world of cloud-based PBX systems, a cheaper, more scalable options for businesses of all sizes. Only pay for what you use If you have a traditional PBX phone system, you’re paying more than necessary. First…  MORE

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