In 2011, the world was introduced to something called Siri. We were dazzled by a newfound ability to use our smartphones with our voices instead of with our fingers. Ten years later, voice assistants have evolved beyond what we could’ve imagined when we were first introduced to Siri. Amazon, Google, and Apple now have their own versions of voice assistants, and it seems like everyone has (or is planning to get) a smart speaker. Experts…  MORE

COVID didn’t just change where we perform our work, it (most likely) permanently altered how we work. The question is, where do we go from here? Leaders are scratching their collective heads trying to figure out the future of their workforces. While many companies will allow employees to keep on working remotely full-time, others prefer the concept of hybrid work. Which means, some days you come into the office, some days you work from home….  MORE

If necessity is truly the mother of invention, then a pandemic might be the mother of transformation. This isn’t meant to make light of COVID 19 – the virus has taken countless lives and sunk the worldwide economy. Leaders, both in government and business, have scrambled to ensure that life continues to be as “normal” as possible while protecting our health and safety. But any major adjustment, inherently, means that things will no longer be…  MORE

In the business world, and especially with the technology sector, terminology seems to change as fast as your Twitter feed. Even for the savviest of us, it’s often hard to keep up with the latest acronyms and industry lingo. Take “call centers”. This category has been around for years, but now it’s morphed into “contact centers.” But as it turns out, one term is not synonymous with the other. There’s a difference. Contact centers have…  MORE

Five months into the COVID-19 pandemic, I think it’s safe to say that most of us have adjusted to spending the majority of our time at home. We cook more. We read more. We’re not as restless as we were during the first weeks of the lockdown. We’re using telemedicine to communicate with our doctors. Video meetings – with colleagues, family members and friends – have transformed from novelty to the norm. Outside of our…  MORE

The COVID-19 pandemic has been tragic. We’ve lost many lives, and we all face the unknown every time we leave the house. From that perspective, the growth of specific technologies should be one of our last concerns. But the Law Of Unintended Consequences often bring a silver lining. In this case, the forces of living with COVID-19 has accelerated the development and commercialization of many emerging technologies. And thankfully, these technologies will not only keep…  MORE

Although digital transformation (DT) is now a common pursuit of organizations across industries, there are still many – and often conflicting – perceptions and definitions of this method to reimagine how companies do business. No matter how you view DT, at the root it’s how enterprises are adapting to 21st century requirements by deploying an array of digital technologies. And although 97% of CIOs are currently leading digital transformations, their priorities may differ. In that…  MORE

  It happened to the airplane, the telephone and the internet: All were once new, daring ideas that one day became as common as breakfast. Today, there’s no shortage of newer technologies that are on the verge of going mainstream themselves in 2020. Here are some of them: AI outsourcing grows As enterprises are discovering, Artificial Intelligence (AI) isn’t just for improving internal operations. AI also enhances the customer experience because it streamlines business processes….  MORE